Contact Church Budget Envelope Company

Frequently Asked Questions go back

Direct Mail Service

Q: How do we pay for the Direct Mail Service?

You would pay after each mailing. If you choose to mail monthly, you will be billed 12 times per year. This way you will only be billed for the exact number of names on your file at the time of mailing.

Q: Is it better to mail 12, 6 or 4 times a year?

Statistics show the more you mail, the more income you receive. However, there are a couple of factors that need to be considered. First, usually smaller churches do not see a significant increase in income by mailing 12 (monthly) times per year as opposed to 6 (bi-monthly) times per year. Also, consider the number of envelopes included in each mailing. If a higher number of envelopes is inserted, a higher postage cost will be assessed.

Q: Can I design my own envelope, or do we have to use your stock designs?

We do have special stock stewardship designs that can be printed on the face or flap of the weekly envelope at no additional cost. This allows you to place working information on the face or flap side of the envelope. It is not necessary to use our stock stewardship designs.

Q: How long prior to each mailing do you require our name/address file?

We prefer to have the file 30 days prior to your first dated envelope. However, some circumstances may require a slightly earlier submit time.

Q: How accurate is your delivery for the offering envelopes?

We have designed special software to decipher daily scans from every post office across the USA. This allows us to follow a mail piece from our production line to the delivery destination. Having the capability to track your mail pieces allows us to be proactive in ensuring a timely delivery.

Q: What if we need to add an envelope sometime throughout the year?

Simply provide us with approximately 30 days lead time and we can quickly make adjustments to your next mailing.

Q: When I have a problem, will I have a designated person I can speak with?

Yes, we empathize with your frustration in calling and speaking to a phone tree and never getting your problem solved. Once we receive your signed quotation, we will immediately assign you a preferred Customer Service Representative. This is a seasoned position in our company with many years of experience.

Q: If I use Total Church Solutions, is it necessary for us to submit a name file?

No, if you are using our management/growth software, we will simply alert you as to when the address file will be pulled for publication.

Q: Do you suggest sending envelopes to the members that give electronically?

Yes, please understand offertory envelopes can be mailed to your members for as little as $2.25 per year, including postage. So, if members ever want to participate using an envelope, they have more than paid for that convenience. We recommend printing "I Give Electronically" on the envelope so members feel an active involvement in worship and have a convenient resource to give to any second collection.

Q: Can we place a letter or card in with the mailing of our offertory envelopes?

Yes, we recommend you using your offertory packet as an inexpensive but effective means for communication. Letter Size: 6" x 9"


Boxed Sets / Mail-Back Booklets

Q: I want to order early, but I don't want to trip over my envelopes all year long. Would you store our envelopes?

Absolutely, we will store annual envelope supplies for as long as you wish at no additional cost.

Q: If I take advantage of the savings by ordering early, when would I be billed?

You will not be billed until your envelopes are in use and you are happy with them.

Q: After I order my specific numbered sets, when new members enter the church, what about them?

Be sure to order enough extra sets to give to new members throughout the year. These extra sets can be pre-numbered with numbers unused from your file or left completely blank for you to assign.

Q: I called, received a quotation along with samples...what do I do next?

Simply sign the bottom, mark when you would like delivery, include a copy of your weekly envelope and listing of special collection envelopes. We will then send you a proof and formal order confirmation.

Q: I noticed your prices are much less than what we are currently paying...are they inferior?

No, we work hard in controlling our costs. We control manufacturing from start to finish which allows for significant savings. The owners are the market directors, on-the-floor managers, purchasing agents and visionaries. The owners are hands on every part of the operation.

Q: My previous supplier delivered a product that was incorrect in printing. They misspelled our church name and would not accept responsibility. What is your policy?

A common statement heard around the company is: "if it is our fault, it is our responsibility to deliver an accurate product". We will reprint and reship any product that is not accurately printed to meet your specifications.

Q: Is it less expensive to order early in the year or closer to the time they are actually needed? We really do not have much room to store the boxes.

We hear this often. We encourage churches to order early for a couple reasons. First, we can make an envelope much less expensive in February than we can in November. Late in the year we are working 24/7, making it more difficult to keep production and supply costs at a minimum. However, if you order early (before March 30th) we will store your order in our warehouse and mark for delivery in the month you desire.


myEoffering

Q: Is myEoffering compatible with my software program?

Yes, myEoffering can be imported into the leading CMS.

Q: What is the security level?

The security level is equal to what banks use to protect their transactions. Comprehensive measures are taken to ensure privacy, dependability and security.

Q: What are your fees?

We recommend calling a Customer Service Representative for more information. There are no monthly fees, no minimum fees, no daily fees, and no contract. The only fees you pay are per-transaction. Call us today to learn more: 1.888.393.3330

Q: How do I let my members know they can now sign up?

myEoffering offers a comprehensive marketing package to assist in promoting the use of electronic giving.

Q: How do I get started?

You'll need to fill out the form here and fax it to 330-337-5990 or call us at 1-877-393-3330 and ask for information on signing up for myEoffering.

Q: Can we have multiple fund options?

Absolutely, you can set up an unlimited number of collections and even determine what times of the year they should be available. Members can then choose from any second collection you have made available for donations.

Q: Is there a contract?

We do not recommend a contract. We have entered into agreements with churches, but we prefer to let our service, price and results be our contract.

Q: Is there a minimum number of participants?

There is no minimum number. This is the beauty of the system, you don't have to pay huge costs when you have a few members initially using the service.

Q: Can we access reports?

Yes, reports are available and are distributed after each transaction.

Q: Should I use myEoffering?

myEoffering is an extremely flexible service. It is good for those just starting out and good for those who have hundreds of members using. Price structure is very fair and the support staff is tremendous.

Q: Is myEoffering a web based platform and can we link it to our existing website?

Yes myEoffering is web-based and you don't need to pay for any updates we release, you just get the benefits immediately. You will be provided with a button to add to your church website that allows members to sign up and donate immediately.